Today was the day that Dell would finally send a technician to fix the laptop. He was very nice and had it working properly in less that a half hour. He told me the reason I didn't get service on Wednesday, Thursday, or Friday is that the company that services Dell in this area has lost three technicians recently and they won't let him work full time, so they didn't have a technician on those days. I am not surprised!
But at least this ordeal is over and I hope that no one buys a Dell product.