I may be a bit jaded having worked with customers for most of my 33 1/2 years in telephony, but everyone knows when they are getting bad service pitched at them.
A couple of weeks ago I got an email from a catalog clothing company offering $60 off any order of $200. The ad said the offer expired on 1/20/2013, at 2:00 p.m. on January 20th I placed an order and the coupon was rejected as "expired". I sent an e-mail to the company's customer service asking for an explanation and I am still waiting to hear back.
Last week I ordered a comforter and sheet set from HSN's Joy Mangano's line. It was the special value of the day at $150, which is an excellent price. Unfortunately, the sheets had an awful odor, but it did come out when I washed them. They were very poorly sewn and there were loose threads all over. When I put them on the bed, the elastic snapped.
I called HSN and spoke to a concerned representative who said (after speaking to a
supervisor) they would send me new sheets so I didn't have to send the
whole thing back. Unfortunately, I got cut-off and when I called back
the new customer service representative spoke to two supervisors who said no way
would they have said that. They did offer a credit of $25 for the sheet
set, which is for sale at HSN for $79.99. Seriously? How can they possibly offer me $25 credit and then justify selling the same thing for $79.99? Do I look stupid.
I tried to leave a review on HSN, but for some reason they aren't accepting reviews.
I am a very unhappy customer, but no one seems to care.