Today was the day that Dell would finally send a technician to fix the laptop. He was very nice and had it working properly in less that a half hour. He told me the reason I didn't get service on Wednesday, Thursday, or Friday is that the company that services Dell in this area has lost three technicians recently and they won't let him work full time, so they didn't have a technician on those days. I am not surprised!
But at least this ordeal is over and I hope that no one buys a Dell product.
Monday, September 22, 2008
Friday, September 19, 2008
Countdown to Dell
Because the problem I am having with Dell Computers has not been resolved, I'm going to log their lack of action.
Tuesday - automated call saying part has been shipped.
Wednesday, 11(ish) a.m - automated call saying part is delayed because of inclement weather.
Thursday, 11:14 a.m. - automated call left voice mail saying technicians are too busy today and will call you Friday before noon to make an appointment.
Friday, 11:12 a.m. - automated call saying our technicians are too busy again today, we'll call back on Monday before noon with an estimated time we will be able to fix your problem.
Tuesday - automated call saying part has been shipped.
Wednesday, 11(ish) a.m - automated call saying part is delayed because of inclement weather.
Thursday, 11:14 a.m. - automated call left voice mail saying technicians are too busy today and will call you Friday before noon to make an appointment.
Friday, 11:12 a.m. - automated call saying our technicians are too busy again today, we'll call back on Monday before noon with an estimated time we will be able to fix your problem.
Monday, September 15, 2008
I love my Toshiba laptop
I was on the chat with Dell for 2 1/2 hours. I am exhausted. The first tech got the supervisor who argued with me for an hour, at least. They are now saying that the warranty entitles me to in-home service, but they can't send a technician until they know the problem. Because it could be the LCD, video card, or the motherboard, and the technician has to know what it is before he comes out. You know because the laptop parts are so heavy that they couldn't possibly bring all three.
So, in the next two days someone will come fix this laptop. I'm not holding my breath.
So, in the next two days someone will come fix this laptop. I'm not holding my breath.
Still Dell
Here I sit, three weeks and three days later and I am still waiting for Dell to send me a box to return a Dell laptop for service. Yes, I know the warranty said in-home service, but I guess they meant their home.
I'm number 33 in queue to get to talk to a Dell Chat agent. That's not so bad, because 13 minutes ago I was number 77 in queue, and it's sure a lot better than the 40 minute wait I had to talk to someone the first time I called.
How is this so difficult? For that matter, am I the only one who has to spend hours and hours on the phone waiting for them to tell me that the problem is in the CPU? How the heck do they stay in business, if this is the way they provide service to their customers?
Woo Hoo, I'm number 26, no number 24 and it's only been 17 minutes. I'll bet they'll be here before Keith Olbermann gets to #3 on the Countdown. Nope, I was wrong. I've made it to number 18 and Keith is up to Bushed. Then it's commercials and # 3 and I'm still waiting.
Twenty minutes down and I'm number 15 in queue. I love the word queue! I don't necessarily love being stuck in the queue-go-round, but I do like a word that has two u's so close to each other. Twenty two minutes and I'm number 12. Keith is still on commercial break, but I think he'll be back before I get helped. Maybe not, I'm number 10, 9, 8, . . . I better get ready to go talk to Dell, I'm sure they'll be here soon.
Keith is back and we're Playing Oddball. Numbers 7, 6, and 5. I'm feeling lucky, like I may really get helped. Chuck Todd is next, but first the World's Best Persons.
I wish NBC would tap Chuck Todd for Meet The Press. Number 4 and we're back to commercial. Number 3 and I'm going to go talk to Dell. It only took about 30 minutes for them to get around to me. I'll bet if I was placing an order they would have help a long time ago. Number 2 in queue. That means I'm next.
UPDATE:
I waited 30 minutes. I got to number 1 in queue and got the message thanks for chatting with Dell and they cut me off. I am now number 84 in queue and I am PISSED.
I'm number 33 in queue to get to talk to a Dell Chat agent. That's not so bad, because 13 minutes ago I was number 77 in queue, and it's sure a lot better than the 40 minute wait I had to talk to someone the first time I called.
How is this so difficult? For that matter, am I the only one who has to spend hours and hours on the phone waiting for them to tell me that the problem is in the CPU? How the heck do they stay in business, if this is the way they provide service to their customers?
Woo Hoo, I'm number 26, no number 24 and it's only been 17 minutes. I'll bet they'll be here before Keith Olbermann gets to #3 on the Countdown. Nope, I was wrong. I've made it to number 18 and Keith is up to Bushed. Then it's commercials and # 3 and I'm still waiting.
Twenty minutes down and I'm number 15 in queue. I love the word queue! I don't necessarily love being stuck in the queue-go-round, but I do like a word that has two u's so close to each other. Twenty two minutes and I'm number 12. Keith is still on commercial break, but I think he'll be back before I get helped. Maybe not, I'm number 10, 9, 8, . . . I better get ready to go talk to Dell, I'm sure they'll be here soon.
Keith is back and we're Playing Oddball. Numbers 7, 6, and 5. I'm feeling lucky, like I may really get helped. Chuck Todd is next, but first the World's Best Persons.
I wish NBC would tap Chuck Todd for Meet The Press. Number 4 and we're back to commercial. Number 3 and I'm going to go talk to Dell. It only took about 30 minutes for them to get around to me. I'll bet if I was placing an order they would have help a long time ago. Number 2 in queue. That means I'm next.
UPDATE:
I waited 30 minutes. I got to number 1 in queue and got the message thanks for chatting with Dell and they cut me off. I am now number 84 in queue and I am PISSED.
Friday, September 12, 2008
Applesauce or I'm really not cut out to be domestic
I am exhausted. My feet hurt, my hands hurt, my fingers hurt, and I'm just basically tired of apples. Seriously, I think I have enough in my freezer to eat a bowl of applesauce every day for the next six months. Plus I'm getting so good at slicing apples that I may have to make more.
So should I go pick more apples and make more applesauce, or wait a week for the Italian Prunes or two weeks for the Asian Pears to ripen. It's a dilemma, and the answer will have to wait for tomorrow.
So should I go pick more apples and make more applesauce, or wait a week for the Italian Prunes or two weeks for the Asian Pears to ripen. It's a dilemma, and the answer will have to wait for tomorrow.
Subscribe to:
Posts (Atom)